100% PASS QUIZ 2025 HIGH-QUALITY C-C4H56I-34: SAP CERTIFIED APPLICATION ASSOCIATE - SAP SERVICE CLOUD VERSION 2 VALID EXAM SIMS

100% Pass Quiz 2025 High-quality C-C4H56I-34: SAP Certified Application Associate - SAP Service Cloud Version 2 Valid Exam Sims

100% Pass Quiz 2025 High-quality C-C4H56I-34: SAP Certified Application Associate - SAP Service Cloud Version 2 Valid Exam Sims

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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q61-Q66):

NEW QUESTION # 61
You want to assign a value to a specific field based on another field value calculation. Which of the following can you create to enable the field calculation?

  • A. An autoflow
  • B. A workflow
  • C. A determination
  • D. A page layout

Answer: C

Explanation:
A determination is a rule that assigns a value to a field based on the value of another field or a calculation. For example, you can create a determination that sets the priority of a case based on the urgency and impact fields.
A page layout, a workflow, and an autoflow are not used for field calculations. References = [Solution Guide for SAP Service Cloud Version 2 - SAP Online Help], [SAP Service Cloud Version 2 Feature Scope]


NEW QUESTION # 62
Which of the following elements are mandatory to create a new product? Note: There are 2 correct answers to this question.

  • A. Price
  • B. Product group
  • C. Unit of measure
  • D. Sales area data

Answer: B,C

Explanation:
To create a New product in SAP Service Cloud Version 2, you need to specify the product group and the unit of measure as mandatory elements. The product group defines the category of the product and the unit of measure defines the quantity of the product. Sales area data and price are optional elements that can be added later or maintained in other systems. References = Solution Guide for SAP Service Cloud Version 2, page 88,
[Create Products | SAP Help Portal]


NEW QUESTION # 63
What information can be maintained in the Related Objects facet of a case? Note: There are 3 correct answers to this question.

  • A. Installed bases
  • B. Installation points
  • C. Registered products and installed bases related to the account only
  • D. Products
  • E. Registered products

Answer: A,D,E

Explanation:
In the Related Objects facet of a case, you can maintain the following information:
Registered products: You can add registered products that are related to the case, such as the product that caused the issue, the product that needs to be repaired, or the product that needs to be replaced. You can also view the product details, such as the serial number, the warranty, the reading value, and the status.
Installed bases: You can add installed bases that are related to the case, such as the location where the product is installed, the configuration of the product, or the hierarchy of the product components. You can also view the installed base details, such as the ID, the description, the account, and the status.
Products: You can add products that are related to the case, such as the product that needs to be ordered, the product that needs to be delivered, or the product that needs to be invoiced. You can also view the product details, such as the ID, the description, the quantity, and the price. References = Solution Guide for SAP Service Cloud Version 2, section Related Objects.


NEW QUESTION # 64
What can you do with Microsoft Teams integration? Note: There are 3 correct answers to this question.

  • A. Make outbound calls.
  • B. Create appointments.
  • C. Share workspaces.
  • D. Send e-mails to customers.
  • E. Hand over cases.

Answer: A,C,E

Explanation:
You can do the following things with Microsoft Teams integration in SAP Service Cloud Version 2:
Share workspaces: You can quickly create and share a workspace via MS Teams when you need support from an expert or your manager. You can share content from within agent teams and stay up to date on the latest service requests, comments, discussions, and decisions online.
Hand over cases: You can hand over cases to other agents or teams via MS Teams. You can also assign tasks and subtasks to other agents or teams and track their progress.
Make outbound calls: You can make outbound calls to customers or contacts using MS Teams. You can also record the calls and attach them to the case or contact. References = Integrating SAP Service Cloud Version 2 with MS Teams, Solution Guide for SAP Service Cloud Version 2, section Microsoft Teams Integration.


NEW QUESTION # 65
You cannot access cases in SAP Service Cloud Version 2. What could be the reason?

  • A. Access rights are directly assigned to the business user.
  • B. Access to the Case app is NOT enabled for the business user.
  • C. Access rights for cases are limited to read access.
  • D. The employee is not assigned to the correct business role.

Answer: D


NEW QUESTION # 66
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